Ayman Sareshwala, Business Analyst, Souza Labs
Emirates Insurance has shared that automation saved its team about 380 hours of manual reconciliation work in three months, and made motor claims registration 30 to 40% faster. Here is why that matters, and what it could mean for your team.
We are sharing this as industry news. Souza Labs did not work on this project.
The problem: hours lost to manual work
Manual reconciliation. Staff match payments, policies and records by hand across spreadsheets and systems. It is slow, it repeats every month, and small mistakes take hours to find.
Slow claims registration. A motor claim arrives with documents like a police report, ID and car papers. Someone reads each one and types the details in. The customer waits, and documents go back and forth.
Emirates Insurance has shared that, before the change, teams relied on manual workarounds and a lot of effort to get answers from their data.
What was publicly reported
Emirates Insurance is a UAE insurer that has operated for over 40 years.
The gains: why this matters for any UAE insurer
Time saved. Hours that used to go on matching records can go on checking exceptions and serving brokers and customers.
Cost saved. Fewer manual hours means lower running cost for the same volume of work. Multiply the hours saved by your own team's hourly cost to see the figure in dirhams.
Faster processes. Quicker claims registration means customers and brokers hear back sooner, and service targets are easier to meet.
More revenue. When the same team can handle more policies and claims without extra hires, growth gets cheaper. Emirates Insurance has shared that automation is part of its plan to grow revenue while staying profitable.
What Souza Labs can do for UAE insurers
You do not need to copy anyone's setup. Most teams start by counting where the hours go today. Souza Labs helps UAE insurers automate manual reconciliation, speed up claims registration, pull claims that arrive by email and WhatsApp into one flow, chase missing documents, and keep their current platform running well. Read more about insurance automation in the UAE.
We offer a free hours-or-money automation analysis: a transparent estimate of the hours or dirhams your team could save, and what to automate first. A free consult afterwards if useful. Find the details on our insurance automation in the UAE page.